Compare 15Five vs Freshdesk vs Wrike

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Crozscore:

83%
what is this?
45%
interest falling

Crozscore:

86%
what is this?
80%
58%
no significant changes

Crozscore:

89%
what is this?
87%
52%
no significant changes
15Five screenshot view 1 more Freshdesk screenshot Wrike screenshot view 5 more

Software Description:

15Five offers an easy way to know what really goes on in your company, and stay connected to your team. It allows you to better engage your team by giving employees a voice and a platform to share their achievements, challenges and ideas. You’ll increase the productivity of your company by keeping team members and departments aligned with timely information and regular communication.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Wrike makes managing multiple projects and cross-functional, distributed, or growing teams easier. Our end-to-end solution takes your projects from the initial request stage all the way to tracking work progress and reporting results. Manage Enterprise projects from creating and delegating tasks, to visualizing plans and organize workflows, and more. Perfect for Marketing, Creative, Operations, IT, Project, and Product teams of 20+ people.

Challenges Wrike helps solve:

  1. Data silos: Tasks, discussions, and documents scattered across email, Skype, personal computers, and spreadsheets
  2. Poor visibility into work status
  3. Missed deadlines and project failures

Main benefits:

  • Accelerating project delivery by using a platform your team will actually use and love
  • Keeping all team members on the same page even across borders without lengthy status meetings, long email threads and spreadsheet updates
  • Big picture of project progress with real-time updates and cross-project reports and newsfeed
  • Real-time team collaboration with discussions, files attached to tasks, and a built-in document editor

Features:

  • Dashboard
  • Feedback Management

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Resource Management
  • Prioritization
  • Batch Permissions & Access
  • Google Apps Integration
  • 2-Factor Authentication
  • Data Export
  • Data Import
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • Budgeting
  • Dashboard
  • Email Integration
  • Expense Tracking
  • File Sharing
  • Gantt Charts
  • Notifications
  • Project Management
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Calendar Management
  • Chat
  • History/Version Control
  • API

Summary:

  • Get quick replies from your employees

  • Give even quicker feedback to them

  • Transform conversations into actions

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

  • Streamline internal and external requests with built-in forms.

  • Reduce the volume of repetitive planning work with project templates.

  • Switch to the Timeline view during meetings to visualize progress, review estimates, and spot bottlenecks.

  • Create your own Custom Workflows to save time spent on hand-offs and bring clarity into processes across cross the teams.

  • Simplify feedback and approval cycles with full context. Share, edit, review, and approve your files right in Wrike.

  • Keep track of how time is being spent by project or by team member for accurate planning and budget management.

  • Create customizable dashboards of the most important projects that include graphs, task statuses, and real-time updates.

  • Share real-time, interactive reports, and schedule notifications for report updates or reviews on a regular basis.

  • Balance resources and track performance via a workload view

  • Manage your projects on the go with Wrike's native mobile apps for iPhone and Android

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Free

Free
Included in plan:
  • Task management
  • File Sharing
  • Real-time Activity Stream
  • Basic integrations
  • Spreadsheet view
  • iPhone and Android apps
  • 2GB of data storage

Professional

$9.80
1 user(s) / month
Included in plan:
  • All Free features
  • Interactive Timeline (Gantt Chart)
  • Tasks and Subtasks
  • Advanced integrations
  • Sharable Dashboards
  • Unlimited collaborators
  • 5 Gb of data storage

Business

$24.80
1 user(s) / month
Included in plan:
  • Custom fields and workflows
  • Custom reports with scheduled notifications
  • Report templates
  • Graphical analytics
  • Salesforce integration
  • Resource management
  • Request forms
  • Time tracking
  • User permissions
  • Branded workspace
  • User groups
  • 50GB of storage space
  • All free and professional features

Marketers

$34.60
1 user(s) / month
Included in plan:
  • All free, professional and business features
  • Proofing and approvals (video, images and documents)
  • Adobe Creative Cloud Extension
  • Tailored Workspace

Enterprise


1 user(s) / month
Included in plan:
  • All Free, Professional, and Business features
  • Active Directory Integration
  • SAML 2.0 Single Sign-On
  • Two-factor authentification
  • User Audit Report
  • Password policies
  • Network access and complience policies
  • 100 GB of storage spce

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
2003
Based in:
San Jose
Employees:
501-1000
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Wrike
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Italian, Russian, French, Portuguese, English, Japanese, German
Regional Restrictions:
No restrictions.
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