Compare 15Five vs Freshdesk vs Insight Stash

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Crozscore:

83%
what is this?
45%
interest rising

Crozscore:

85%
what is this?
79%
59%
interest rising

Crozscore:

55%
what is this?
26%
interest falling
15Five screenshot view 1 more Freshdesk screenshot Insight Stash screenshot view 3 more

Software Description:

15Five offers an easy way to know what really goes on in your company, and stay connected to your team. It allows you to better engage your team by giving employees a voice and a platform to share their achievements, challenges and ideas. You’ll increase the productivity of your company by keeping team members and departments aligned with timely information and regular communication.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Fast, Simple Visitor Feedback Forms for your site. Gather insights from your visitors about your site, service, product fast. Improve your business based on feedback. repeat.

Insight Stash offers fast and simple visitor feedback and surveys for your site. Design, launch, collect insights, improve your site or product experience and bring more conversions as a result.

Insight Stash is best used in a number of ways including:

  • Visitor feedback
  • Gathering ideas for product or service
  • Improving conversions
  • Analyzing visitor pain points on the site
  • Getting testimonials from customers
  • and more.

We offer an abundance of features for each of your surveys:

  • Fully customizable fields, look (including custom CSS designed by you) and firing rules
  • Serving of survey assets through fast CDN
  • Advanced firing rules
  • Addons support, currently - Rest API, Sentiment analysis, Target and Custom CSS
  • Analytics and exporting capabilities
  • and more

Register for a free 30-day trial, no credit card required, and start understanding your visitors better today!

Features:

  • Dashboard
  • Feedback Management

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Email Integration
  • Scheduling
  • Calendar Management
  • Dashboard
  • Multi-User
  • Password & Access Management
  • Notifications
  • External Integrations
  • Batch Permissions & Access
  • API
  • Data Visualization
  • Conversion Tracking
  • Data Export

Summary:

  • Get quick replies from your employees

  • Give even quicker feedback to them

  • Transform conversations into actions

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

    No key features associated with this application.

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Starter

$10.00
1 user(s) / month
Included in plan:
  • 10,000 Hits per month
  • One active survey
  • One user
  • Multi step surveys
  • Custom feedback buttons
  • First month free

Regular

$35.00
1 user(s) / month
Included in plan:
  • 50,000 Hits per month
  • 5 Active surveys
  • 3 Users
  • Multi step surveys
  • Custom feedback buttons
  • Advanced survey rules
  • Addons
  • Email support
  • First month free

Plus

$50.00
1 user(s) / month
Included in plan:
  • 100,000 Hits per month
  • 10 Active surveys
  • 5 Users
  • Multi step surveys
  • Custom feedback buttons
  • Advanced survey rules
  • Addons
  • Priority email support
  • First month free

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
58
Followers:
49

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Insight Stash
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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