Compare 15Five vs Qualtrics Customer Experience vs Hotjar

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Crozscore:

83%
what is this?
45%
interest falling

Crozscore:

89%
what is this?
85%
58%
no significant changes

Crozscore:

88%
what is this?
86%
56%
no significant changes
15Five screenshot view 1 more Qualtrics Customer Experience screenshot Hotjar screenshot view 2 more

Software Description:

15Five offers an easy way to know what really goes on in your company, and stay connected to your team. It allows you to better engage your team by giving employees a voice and a platform to share their achievements, challenges and ideas. You’ll increase the productivity of your company by keeping team members and departments aligned with timely information and regular communication.

Software Description:

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!

Software Description:

Hotjar is the first cloud-based tool to give you unlimited insights from your web and mobile sites. With one simple affordable plan you can generate insights on an unlimited number of websites – and make these available to an unlimited number of users.

Using Hotjar, you can now reveal true website user behaviour and experiences with one central tool - giving you the big picture of how you can improve your site's UX and conversion rates. All your data, reports and data are securely stored in the cloud and are accessible at lightning speed.

Features:

  • Dashboard
  • Feedback Management

Features:

  • Third-Party Plugins/Add-Ons
  • Data Export
  • Email Integration
  • Contact Management
  • External Integrations
  • Analytics
  • Net Promoter Score
  • Dashboard
  • Data Import
  • Data Visualization
  • Notifications
  • Multi-User
  • API
  • Customer Management

Features:

Summary:

  • Get quick replies from your employees

  • Give even quicker feedback to them

  • Transform conversations into actions

Summary:

    No key features associated with this application.

Summary:

  • Heatmaps

  • Feedback and Exit Polls

  • Conversion Funnel Analysis

  • Form Abandonment Analysis

  • Visitor Session Platback

  • Proactive Chat

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • Qualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives.

  • Does this service offer guides, tutorials and or customer support?
  • Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours.

    We also have a entire support site to offer detailed guides to our features.

  • What platforms does this service support?
  • Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions.

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
    • Salesforce
    • Marketo
    • Tableau
    • Adobe Analytics
    • Slack

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
4.6k
Followers:
5.19k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
38.1k
Followers:
35.2k

Publisher:

Founded:
2014
Based in:
Sliema
Employees:
11-50
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Qualtrics Customer Experience
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
French, Irish, English, Spanish, Portuguese, Italian, Japanese, German
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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