Compare 15Five vs Freshdesk vs GroSum

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Crozscore:

83%
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45%
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Crozscore:

85%
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79%
59%

Crozscore:

68%
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100%
26%
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Software Description:

15Five offers an easy way to know what really goes on in your company, and stay connected to your team. It allows you to better engage your team by giving employees a voice and a platform to share their achievements, challenges and ideas. You’ll increase the productivity of your company by keeping team members and departments aligned with timely information and regular communication.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

GroSum helps you to make your Performance Management process more effective with focus on organisation alignment and employee development.

GroSum allows you to discuss and set objectives for employees, which helps them to see the bigger picture. Manager and employee can talk at regular check points (monthly, quarterly) to discuss progress, revise expectations, recommend training needs and give feedback on the process.

GroSum has Instant Feedback, which allows participants to give and get feedback, at any point of time. Feedback is given on objectives, or on competencies. This helps employees to immediately understand the nature of work. GroSum's Instant Feedback helps improve communication, morale and employee engagement.

With a lot of data created, GroSum converts data into useful information, which helps to get insights on how employees are approaching their objectives, personalised development plan, hidden strengths.

GroSum helps HRs to have:

  • Streamlined work flow
  • Easy decision-making
  • Easily accessible repository of information.
  • Free time for useful engagement activities.

We aim to make Performance Management an interactive and more communicative process in organisations and help it to make a vital part of your culture, thus improving performance, results.

Features:

  • Dashboard
  • Feedback Management

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Features:

  • Scheduling
  • Budgeting
  • Notifications
  • Multi-User
  • Dashboard
  • 360 Degree Feedback
  • Data Visualization
  • Feedback Management
  • Data Import
  • Data Export
  • Employee Incentive Management

Summary:

  • Get quick replies from your employees

  • Give even quicker feedback to them

  • Transform conversations into actions

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

Summary:

  • Customised Goal Setting

  • Compensation Modelling

  • Instant Feedback

  • 360 Degree Feedback

  • Automated Email and Remainders

  • Dashboard

  • Analytics and Spreadsheet reporting

  • Checkins

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

Early stage

$4.00
user(s) / month
Included in plan:
  • Analytics & Reporting
  • Compensation Modelling
  • 360 Feedback
  • Instant Feebdack
  • 50 - 500 employees
  • Performance Management

FAQs:

    No FAQs associated with this application.

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support?
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer multi-user capability (e.g. teams)?
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes. GroSum has a strong FAQ page with detailed information. GroSum offers email support with a maximum response time of 4 hours.

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
5.17k
Followers:

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
294

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses GroSum
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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