Compare 15Five vs CloudCherry vs Focal Review

Software Description:

15Five offers an easy way to know what really goes on in your company, and stay connected to your team. It allows you to better engage your team by giving employees a voice and a platform to share their achievements, challenges and ideas. You’ll increase the productivity of your company by keeping team members and departments aligned with timely information and regular communication.

Software Description:

CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:

*Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.
*Map & understand the Customer Journey.
*Track & measure metrics like the Net Promoter Score®, Customer Effort Score, C-SAT, Customer Delight Score & more.
*Discover real-time insights on what customers love, and more importantly, what they want you to fix on a one-view dashboard.
*Close the loop on customer issues with real-time notifications.
*Integrate with existing systems like CRM, Contact Centres, Ticketing software & more.
*Make Customer Experience Management an integral part business process.

Software Description:

Advanced compensation planning made easy.

Top-class. Configurable. Scalable. Intuitively easy. Configure based on what works best for your business with FocalReview®.

With multiple languages, currencies, pay options, powerful role-based capabilities, and deployment either on-premise or in the cloud, you’re sure to find the best option for you. With FocalReview®, your team can model, plan, and approve compensation/total pay procedures accurately, quickly, and consistently. Plus, you can easily integrate FocalReview® with other sources of standard HRIS data. FocalReview® gives you the ability to create a strong pay-for-performance culture based on objective, transparent processes that align rewards with performance.

FocalReview® includes:

Compensation Management: Balance merit, adjustments, lump sums, promotions, bonuses, and stocks with FocalReview®’s role-based, highly configurable Compensation Management module. Compensate in multiple languages, currencies, and pay periods – from hourly to annually and everywhere in between. With departmental and individual history displays, compensation comparisons between employees and against industry benchmarks, and a seamless user interface, FocalReview® is the ultimate in compensation management.

Performance Management: Performance reviews just got easier. Simplify your process so anyone can create customized individual, job code, or departmental performance forms in different roles and languages. Access individual employment and performance history, departmental ranking, update employment data, or take the entire process online, with unique department templates and custom objectives. Get performance ratings and comments at the press of a button, so you can weigh and assess your performance and talent.

Employee Portal: FocalReview® isn’t just for managers—it’s for everyone. With our highly configurable Employee Portal module and its intuitive dashboard, your workers can access past employee letters, statements, and Total Rewards information. Now your employees can participate and enrich the performance appraisal process with their input—no matter where they are or what language they speak.

Features:

• Dashboard
• Feedback Management

Features:

• Chat
• Customer Management
• External Integrations
• Scheduling
• Calendar Management
• Dashboard
• Data Import
• Notifications
• Multi-User
• Data Export
• API
• Data Visualization

Features:

• Multi-Currency
• Dashboard
• Scheduling
• Onboarding
• Notifications
• Multi-User
• Employee Incentive Management
• Employee Database
• External Integrations
• Employee Onboarding
• Data Export
• Data Import
• Feedback Management
• Budgeting
• Data Visualization
• 360 Degree Feedback

Summary:

• Get quick replies from your employees

• Give even quicker feedback to them

• Transform conversations into actions

Summary:

No key features associated with this application.

Summary:

No key features associated with this application.

FAQs:

No FAQs associated with this application.

FAQs:

What platforms does this service support?

• It Supports

  Windows
  iOS
  Mac
  Android

Does this service integrate with any other apps?

• With Open API feature it can integrate with any third party apps

What is this service generally used for?

• CloudCherry is the definitive Real-Time, Omni-Channel Voice Of Customer & Customer Experience Management platform that helps customer-facing brands track, measure & improve Customer Delight – thereby increasing profitability & customer loyalty.

  Leading brands around the world in Retail, Financial Services, Healthcare, E-Commerce, Aviation amongst others use CloudCherry today to:
  Keep on top of evolving customer expectations with omni-channel feedback capture from 17 channels.

  Broadly It is used for
  Customer Experience Management
  Customer Sentiment Analysis
  Net Promoter Score Calculation
  Loop Closer
  Feedback Management System
  Customer Analytics

Does this service offer multi-user capability (e.g. teams)?

• Yes, it has multi-user capability

  View and access can be designed for each level of users.

Does this service offer guides, tutorials and or customer support?

• Yes, at CloudCherry we provide absolutely free training & on-boarding assistance to our users.

Who are the main user groups of this service?

• This platform can be used for all consumer-facing industries
  Retail, Hospitality, Banking, Credit-Unions, Education, Healthcare, Restaurant

What are some applications this service is commonly used in tandem with?

• Mailchimp
  Salesforce
  Freshdesk
  Microsoft
  Zendesk
  sms gupshup
  KooKoo
  Nexmo

Does this service offer an API?

• Yes, it has an Open API

FAQs:

Does this service offer multi-user capability (e.g. teams)?

• The software has the concept of Roles, where you can define multiple roles within the system and decide which users fall into which roles. You can fully define exactly what each role can do within the system - what access they have, what they can see/do. You can have unlimited number of users and they can be managed within the system. The system also handles Single Sign On to make managing the authentication side easier if clients already use that.

What are some applications this service is commonly used in tandem with?

• The system will work well with any existing HR back office system the client has, such as Oracle, Peoplesoft etc. Very often clients find main stream vendors offerings in the compensation/total rewards management area are not very configurable or flexible. So they use our software as a plug-in or add-on to their existing HR / employee management system.

What platforms does this service support?

• The system is cloud based, or can be hosted locally by the client if required. It needs nothing more than a web browser on the users machine in order to access and use the system. As it runs off a web browser it will also work on any machine, whether a windows / apple laptop or an android tablet etc.

What is this service generally used for?

• The software is ideal for any company who needs the ability to manage employee's performance, appraisal and total rewards in an on-line cloud based system. It can handle nearly all aspects of employee management. You can set goals, targets for employee yearly appraisal's, you can undertake a regular performance review, setting ratings against employees, and awarding salary / bonus increases. The system can handle any type of bonus or award, including complex deferred payments, shares, equity, stock, lump cash bonus's etc. Its fully configurable to each clients individual requirements.

Who are the main user groups of this service?

• The software is fully scale-able which means it is used by companies of 50 employees, right up to companies of 300,000 employees. The software is ideal for any company who needs the ability to manage employee`s performance, appraisal and total rewards in an on-line cloud based system. Typically our clients were using spreadsheets prior to our software and were finding it was becoming a very time consuming and difficult to manage process.

Does this service offer guides, tutorials and or customer support?

• SpiraLinks customer support is very highly praised and regarded by our clients. In all the reviews clients give us they mention the outstanding level of support they receive. This is because SpiraLinks dont just offer a typical client support experience. We actually take the time to work very closely with each client and understand exactly what their business does, what they want and how they will be using the software. That way we are able to tailor the system to meet clients exact needs. By understanding exactly what they are trying to achieve we can use our 24 years experience in this sector to recommend exactly what they need to meet those requirements. Very often our engineers are able to suggest a better way of achieving the clients goal than the client first thought of!

Publisher:

Publisher:

Publisher:

Other:

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows