Ameyo Video Contact Center

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What is Ameyo Video Contact Center ?

"Video Contact Center to humanize contact center, build trust, grow sales, identify issues and resolve them faster, improve CSAT rate, and more with a live video chat!"

Ameyo launches Video Contact Center to fill the gap of physical interaction in the pandemic times. Businesses often come across situations where their customers prefer a face to face conversation with skilled professionals. Due to the pandemic, such businesses have seen unprecedented fall. Other communication channels are not capable of building trust and guide customers while being able to analyze their facial expressions and gestures. Ameyo’s Video Contact Center Software makes it absolutely hassle-free to connect with your customers via a live video chat to increase sales as well as to grow sales. The software is compiled with the features like easy video call scheduling, video chat ticking, real-time monitoring and co- browsing where data security is in the first place. For instance, it simplifies the process of helping your bank customers to fill up complex forms by allowing agents to co-browse and sharing the same screen. However, the access control is taken extra care of by adhering to the security compliances. Also, the stringent monitoring capabilities make it different from other video conferencing tools. It lets you analyze and monitor agents’ performance and productivity with live chat monitoring.

What are the benefits of Ameyo Video Contact Center?

  • Cost reduction by replacing physical meeting
  • Increase First Call Resolution and NPS
  • Gain customer trust
  • Grow Sales by Upselling and Cross-Selling
  • Make calls even at low internet bandwidth of 150 Kbps
  • PCI DSS compliant and ISO 27001 & ISO 27018 certified

Ameyo Video Contact Center scored 81/100 in the Video Conferencing category. This is based on press buzz (42/100), recent user trends (rising), and other relevant information on Ameyo Video Contact Center gathered from around the web.

The score for this software has improved over the past month. What is this?


Ameyo Video Contact Center Awards

Ameyo Video Contact Center  Quality Choice Badge 2020 Ameyo Video Contact Center  Trusted Vendor Badge 2020
  • Ameyo Video Contact Center
  • Ameyo Video Contact Center
  • Ameyo Video Contact Center
  • Ameyo Video Contact Center
  • Ameyo Video Contact Center

Video Conferencing Market Radar

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Ameyo Video Contact Center Product Overview


Languages: English

Video Conferencing Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Video Conferencing software for business. Published in October 2020.

Software products in this communications segment offer video calls and conferencing services. These solutions provide two-way audio and video communication regardless the participating parties’ location. Saving time and money by avoiding travel is an import...

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Ameyo Video Contact Center Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial

Ameyo Video Contact Center FAQs

Does Ameyo Video Contact Center offer guides, tutorials and or customer support?

Yes, The service offer guides, tutorials and 24*7 customer support

What platforms does Ameyo Video Contact Center support?

Can be deployed on the cloud, on-premise, and hybrid

What is Ameyo Video Contact Center generally used for?

Ameyo Video Contact Center is generally used for offering customer support through live video chat, video conferencing, and co-browsing capabilities

Does Ameyo Video Contact Center integrate with any other apps?

Yes, with ticketing software, CTI

Does Ameyo Video Contact Center offer multi-user capability (e.g. teams)?

It is for one-to-one customer support. However, total 5 users can join in a video chat

Does Ameyo Video Contact Center offer an API?

Yes, it does

Who are the main user groups of Ameyo Video Contact Center ?

Banking, Insurance, Healthcare, Telecommunication

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