NetFortris

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What is NetFortris?

NetFortris provides a unified, end-to-end platform for voice, data, video, and applications.

NetFortris provides business voice, unified communications, and contact center solutions. This company is a leading provider of secure cloud communication solutions, intended for mid-sized and enterprise businesses.

NetFortris offers cloud-based, on-premise PBX VoIP services, including 3-way calling, retrieve transfers, call logs, call screening and more. This service also offers mobile apps, so users can make and receive calls on-the-go, read chats, and access some of the call center functions.

NetFortis is a United Communications solution, which significantly improves the productivity of distributed workforces, connecting them via desktop computers and mobile devices. Features included are business collaboration, complete VoIP functionality, desktop and files sharing, voice and video conferencing, as well as an integrated dashboard.



NetFortris Awards


NetFortris currently scores 79/100 in the Unified Communications category. This is based on user satisfaction (62/100), press buzz (38/100), recent user trends (falling), and other relevant information on NetFortris gathered from around the web.

The score for this software has improved over the past month. What is this?
www.netfortris.com

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NetFortris Review

Editors' Review by the Unified Communications Software Review Team

NetFortris is a unified communications platform that provides a secure end-to-end platform for data, voice, video applications, and internet communication. Powered by Fonality, the software offers both public and private cloud and hybrid-hosted deployment with mobile applications that can be used to advantage by small, mid-sized, and multi-location business enterprises.

NetFortris Core Features

The enterprise business phone system of NetFortris comes with many features. These include integrated call management and collaboration, distributed worker support, and hassle-free administration to maximize business impact.

This robust software offers scalable communications operations with complete Voice Over Internet Protocol (VOIP) functionality such as three-way calling, call screening, call logs, audio and video conferencing, desktop and file sharing, and an integrated dashboard. It also comes with advanced call center software that allows agents to accept calls from their assigned Automatic Call Distributor (ACD) queues and avail of many more features.

Through offering cloud-based voice and data communications solutions with specialized applications and business devices, NetFortris is able to meet all your communication needs. It comes with a multiprotocol label switching (MPLS), a connectivity solution that allows businesses to network multiple locations. It also has cloud backup service, voice analytics that provides you with a searchable record of phone conversations, and a dedicated internet access to optimize your communication needs.

Through the software’s session initiation protocol (SIP) trunking solution, users are able to connect existing private branch exchange (PBX) infrastructure to the world in just a few minutes.

NetFortris homepage screenshot network security analytics ucaas

NetFortris Benefits

Cloud voice services have become indispensable to meet the communication needs of the modern business. NetFortris combines VoIP and unified communications (UC) to provide users a wide array of services for productivity and information technology efficiency.

Integrated call management and collaboration

NetFortris comes with voicemail management and transcription services, allowing users to easily manage and access voicemail through the desktop or mobile devices. This feature enables users to speedily respond to clients. With its drag-and-drop call handling capabilities, users can quickly put a call on hold or transfer calls to any extension or voice box with just one click.

The software also provides personalized call routing, built-in presence, and chat so you can check the team members who are available for a quick chat.

Distributed worker support

With NetFortris’ mobile device integration, your business phone number can be used to make and receive calls from your mobile device anytime and anywhere. You can use a modern desk phone that is connected to any broadband internet connection and work from anywhere, hassle-free or a softphone and a computer headset.

The system has multiple location integrations to allow users to create consistent, seamless caller experience between branch offices.

Trouble-free administration

NetFortris has a flexible auto-attendant so you can help customers get to the right person quickly. The system provides a customizable web-based administration panel where you can easily make system changes or add users when necessary.

In addition to these, the software has an easy reporting feature, which allows you to easily access call records and history to review the performance of employees. It has an emergency management and recovery system, allowing you to immediately route callers to other locations when there are emergencies/circumstances that prevent workers from reporting to the office.

Netfortris also provides cloud-based backup and bi-directional failover to ensure continuity of operations in the event of outages.

Analytics

NetFortris comes with analytics services that deliver actionable insights to optimize business operations and improve customer experience. It has a monitoring system that delivers in-depth visibility into the Local Access Network (LAN) and Wide Area Network (WAN), a communications network that connects all sections of the business together. NetFortris analytics ensures a quality of service to meet user standards and expectations.

Integrations

NetFortris integrates with Salesforce, Box, Dropbox, One Drive, Google Drive, Zendesk, Snap Recordings, Microsoft Outlook, and Zipwhip to provide the needs of users and clients for greater efficiency, revenue, service, and automation and to bring exceptional user experience.

Head-up display

The software’s office phone system comes with a head-up display (HUD) application for better collaboration, efficiency, productivity, and improved customer service. Users can directly transfer queue calls to an available team member and download voicemails. You can also communicate across any device. The system offers a real-time screen sharing tool for conferences and sales presentations. It also comes with high-definition video collaboration and many other features for better business performance.

Secure network

NetFortris provides a secure Wi-Fi for dedicate corporate wireless and internet access. With a robust connection, the software utilizes a Software-Defined Wide Area Networking (SD-WAN) so you can maximize use of the technology to serve clients while being assured of security and privacy.

The system comes with security solutions such as a state-of-the-art firewall and a Virtual Private Network (VPN). On top of these, the software has a unified threat analyzer solution so you can have a secure environment and keep the business safe. It is also Payment Card Industry (PCI) certified to protect and safeguard the payment information of the business and customers.

Support

NetFortris offers users strong customer support 24/7. It offers a variety of educational resources for users, administrators, and solution integrators without any cost. Users are provided with on-site training, webinars, and online self-paced courses.

Further features

The wide array of NetFortris features include alerts and notifications, branch office support, call screening, Interactive Voice Response (IVR) screening, operator panel, Customer Relationship Management (CRM) integration, customizable reason codes, virtual extensions, Public Switched Telephone Network (PSTN) fallback, and Google contacts integration.

NetFortris Pricing

The software serves the voice and communication needs of small (less than 25 employees), mid-sized (26 to 100 employees) and enterprise (over 100 employees). All the plans are subscription-based and include unlimited VoIP and desktop phone options.

The Essentials at $19.99/user/month – This comes with over 100 phone features, unlimited calls, unlimited basis queues, auto attendant, 24/7 gold support, and Fonality academy training.

The Professional Plan at $24.99/user/month – It has all the features of the Essentials Plan, plus softphone, Heads-Up Display (HUD) Web, HUD mobile applications, click-to-dial browser extension, helpful integrations, audio conferencing, on-demand recording, and daily email reports.

The Ultimate Plan at $34.99/user/month – Offers all features of the Professional Plan, plus voicemail transcription, high-definition video collaboration, and an advance call center agent license.

NetFortris also offers a customized plan starting at $5/user/month for desk and conference phones; $10/user/month for fax services; $150/user/month for full-service setup at $750/user/month for dedicated training.

Users of the Professional and Ultimate Plans can opt to customize plans to include Record all Services at $20/user/month and Platinum Support at $2/user/month.

NetFortris pricing webpage screenshot business phone services essentials professional ultimate unlimited VoIP and desktop options

Conclusion

NetFortris offers secure and dynamic United Communications as a Service (UCaaS) platform to help you optimize communication budget and business operations. The system has a complete package, from basic voice services to cloud-based communications and collaboration for greater productivity, efficiency, income, and excellent customer experience.

Its cost-effective connectivity makes this fully featured software product something that’s worth considering.

NetFortris Product Overview

  • Hosted PBX

  • Call Reports

  • Video Conferencing

  • Audio Conferencing

  • Mobile App for iOS

  • Mobile App for Android

  • Softphone

  • Voicemail Transcription

  • Call Center Software

  • On Demand Recording


Languages Supported: English

Unified Communications Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Unified Communications software for business. Published in March 2024.

This subcategory lists communication software solutions that combine features of of other categories. This segment will allow you to discover and compare software products that will streamline your communication by providing you multiple services through a ...

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NetFortris Features

  • 2-Factor Authentication
  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Video
  • SMS
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • Report & Compliance
  • Hardware Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording
NetFortris Pricing

NetFortris Pricing Plans

Essentials

$19.99
1 user(s) / month
  • 100+ Phone Features
  • Unlimited Calls
  • Unlimited Basic Queues
  • Auto Attendant
  • 24/7 Gold Support
  • Fonality Academy Training

Professional

$24.99
1 user(s) / month
  • Softphone
  • Heads Up Display™ (HUD) Web
  • HUD Mobile App
  • Click to Dial Browser Extension
  • Helpful Integrations (connect tools you use)
  • Audio Conferencing
  • On-Demand Recording
  • Daily Email Reports

Ultimate

$34.99
1 user(s) / month
  • Voicemail Transcription
  • HD Video Collaboration
  • Advanced Call Center Agent License

Plans starting from: $19.99/month Credit card required: No

NetFortris FAQs

Does NetFortris integrate with any other apps?

Integrations: Salesforce, Box, Dropbox, One Drive and Google Drive, Zendesk, Snap Recordings, Microsoft Outlook, Zipwhip.

What is NetFortris generally used for?

NetFortris is used as united communications solution.

Does NetFortris offer guides, tutorials and or customer support?

Support: FAQs, Training, Webinars, Phone Support, Chat, Email Support.

Who are the main user groups of NetFortris?

Main users of this service are middle-sized companies.

What platforms does NetFortris support?

NetFortris offers Public Cloud, Private Cloud, and Hybrid-Hosted deployment, along with mobile apps for Android and iOS devices.

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