"Fuze Collaboration is a cloud-based unified communication and project collaboration platform developed to empower all business communications."
Fuze developed a solution that addresses multiple communication needs: contact center, audio conferencing, webinars, web conferencing, instant messaging, group chat, video conferencing, and content sharing. The platform can be accessed anytime and from any device across the entire organization.
Except for communication, Fuze does an excellent job on the project collaboration field. It empowers workforce engagement and improves productivity by making work more flexible, more accessible, and more adaptable to new technologies. The feature that helps collaborate more efficient is the real-time content distribution of an instant file, screen and application sharing.
Users can make the most of the Fuze's technology for easier internal and external communication. The platform relies on business-class voice-over-IP (VoIP) private branch exchange (PBX) system, with high-definition audio and web video conferencing possibilities along with intelligent call center. When it comes to security, the system is HIPAA, SSAE16 SOC1 Type II, and SSAE16 SOC2 Type I compliant.
Multi-level Interactive Voice Response (IVR)
Directory of Employee Names
Yes, it offers API.
Integrations: Salesforce, Zendesk, Office365, Skype for business, Outlook, Gmail, Google Calendar, Dropbox, SharePoint, OneDrive, Box, Adobe, Google Drive.
Support: Help Center, Phone Support.
Fuze targets the enterprise market, for enabling closer collaboration between teams at different branch offices or in different departments.
It is generally used as a unified communication and collaboration platform.
Fuze is a cloud-based platform.
Fuze is used in tandem with a large range of popular business and productivity platforms, including Salesforce, Google G Suite, Microsoft Outlook.