CloudTalk

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What is CloudTalk?

"CloudTalk is smart VOIP phone system. 1000+ happy clients as DHL, Yves Rocher, Karcher use CT because of 40+ advanced features and integrations with CRM or helpdesk systems."

CloudTalk is intelligent phone systems for sales and customer service teams working in startups, scale-ups, SMEs or eCommerce. 1000+ happy customers as DHL, Electronic Star or Kärcher use this software to boost the team results and overall customer experience.

To ensure customer success, CloudTalk provides more than 50 advanced calling features and seamless integration with the favorite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.).

CloudTalk provides a user-friendly solution for:

  • Customer Center (features as Real-time customer card, IVR menu, International numbers, Call Recording, Callback ...).
  • Sales Team (features as Predictive dialer, Campaigns, Blacklist, Call monitoring, etc.)
  • E-commerce (features as Real-time customer card, Call Recording, Call queuing and many more)
  • Internal Communication (features as Call queuing, Business hours, Interactive Voice Response, Automated Call Distribution, etc.)

Get started with a 14-day free trial and see CloudTalk in action. No credit card is required.


CloudTalk scored 86/100 in the Telephony category. This is based on user satisfaction (82/100), press buzz (34/100), recent user trends (falling), and other relevant information on CloudTalk gathered from around the web.

The score for this software has declined over the past month. What is this?


CloudTalk Awards

CloudTalk VoIP Software Award 2020 CloudTalk Quality Choice Badge 2020 CloudTalk Trusted Vendor Badge 2020
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CloudTalk Product Overview


Languages: English

Telephony Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Telephony software for business. Published in August 2020.

Telephony remains one of the most widespread forms of communications and as such, deserves a segment on its own. Many businesses depend on telephony to perform sales, create leads, conduct marketing and provide customer services. This subcategory houses sol...

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CloudTalk Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Video
  • SMS
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Report & Compliance
  • Hardware Integration
  • Comparative Reporting
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Audio Recording
Compare Pricing

CloudTalk Pricing Plans

Starter

$15.00
1 user(s) / month
  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)

Essential

$20.00
1 user(s) / month
  • All Starter features, plus...
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing

Expert

$35.00
1 user(s) / month
  • All Essetial features, plus...
  • Salesforce integration
  • Power dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score

Custom

Custom
Quote-based plan
  • All Expert features, plus...
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

Plans starting from: $15.00/month Credit card required: No

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CloudTalk User Reviews

Average User Rating:
4.09/5 based on 129 user ratings.
Your Rating:

Sentiment Scale
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User Sentiment Map

The sentiment map shows a snapshot of how Crozdesk users have rated CloudTalk over time. It shows how existing users see CloudTalk with regards to its usefulness, ease of use, value for money and customer service.

Overall
9.9/10
Arrow Left Recent Older Arrow Left
Usefulness
10.0/10
Ease of use
9.8/10
Value for money
9.8/10
Customer service
9.8/10
User profile picture

"Best VOIP tool on market"


What do you like about CloudTalk?

I must say it was really easy to proceed with the integration of CloudTalk with LiveAgent. I like when things go smoothly and this was the case! It is unique to find a toll with such good support and documentation which was extremely helpful. Work with the call centre is very easy, the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for even when I was starting with this tool.

What do you dislike about CloudTalk?

There is nothing to say from my side. We have had a positive overall experience.

What have you been using it for and what problems did CloudTalk solve?

In general, we are communicating with our customers on a daily basis regarding our products and services we offer. Main topics of our calls are regarding the pre-sale questions, technical questions and navigation within our products which our team sell and support.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Amazingly useful and easy to use"


What do you like about CloudTalk?

How easy it is to use and navigate. It makes life easier, not more complicated.

What do you dislike about CloudTalk?

Nothing. It does, what it is supposed to do. Hopefully, we will get mobile application soon as well.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Intuitive and easy to use"


What do you like about CloudTalk?

The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.

What do you dislike about CloudTalk?

We are using CloudTalk for almost 6 months now and there was no problem so far. But if something pops up I will make a notice

What have you been using it for and what problems did CloudTalk solve?

The fluctuation of people, because its easy to use employees do not have a problem with it.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Very user friendly solution with all the functions that you might need"


What do you like about CloudTalk?

They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings, automated call redirection, a blacklist of the blocked phone number, real-time analytics. It is user-friendly software and you have the possibility to customize it on your own. If the help is needed they are happy to assist you.

What do you dislike about CloudTalk?

I have not noticed yet any major issues. It is suitable for me and our company.

What have you been using it for and what problems did CloudTalk solve?

Cloudtalk helped us to improve communication capabilities in and out of the company and provided access to effective channels for all devices and locations. It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Efficient software for daily business"


What do you like about CloudTalk?

CloadTalk is very intuitive and user-friendly software designed also for non-technically skilled people. Integrated dashboard helps to work more efficiently. International dialing has never been easier!

What do you dislike about CloudTalk?

Small issue with initial login but immediately solved by support helpdesk. Other than that everything works smoothly.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Best SMART Call Centre Solution on Market"


What do you like about CloudTalk?

I can synchronize all of the platforms that I am using and have everything in one place!

What do you dislike about CloudTalk?

Conference calls could work better and video can have a better quality sometimes but I think it is a thing of wireless connection.

What have you been using it for and what problems did CloudTalk solve?

More and more integrations and ease of use - less clicking, more suggestions

To be able to track all the calls and messages as an aspect of performance, but also saves a lot of time

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"The best solution for helpdesk"


What do you like about CloudTalk?

I really like the user friendliness. Thanks to this, everyone could learn to use it really quick.

What do you dislike about CloudTalk?

I am missing the mobile app, but everything other is great. When you do not know something, there is always helpful customer support.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Super intuitive and simple tool to faster your business to a more professional level. "


What do you like about CloudTalk?

I love its intuitive design. The features such as tags, click to call options, and its visualization of data analyses help to be more precise and better decision maker! I highly recommend!

What do you dislike about CloudTalk?

So far I have nothing to say, sometimes happened that the call drop off, but it does not need to be only cloudtalk fault. In overall I really enjoyed this experience with cloudtalk.

5/5
Usefulness
4/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Intuitive and easy to integrate"


What do you like about CloudTalk?

It is very intuitive and easy to use. We had no problems with integration. The whole process was very smooth. Even when we had questions customer support was always ready to help.

What do you dislike about CloudTalk?

So far none, we would appreciate mobile app but other than that we haven't noticed any cons yet.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Highly recommend this tool for your business!"


What do you like about CloudTalk?

Integration with several applications on the market.
Personalizing.
Usability
Effective communication

What do you dislike about CloudTalk?

Nothing at this moment. Just a couple of features that are going to be implemented soon

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"great software that will bring your customer service to another level"


What do you like about CloudTalk?

especially the user-friendly interface which is very nicely designed, easy to navigate and to track the job, definitely helped to boost our efficiency and bring the customer service to another level

What do you dislike about CloudTalk?

didn't find anything we would particularly dislike, overall we were very satisfied, firstly we didn't like the price, however, after some time of usage we understood why the pricing is set in this way and that the value for the money is quite appropriate

What have you been using it for and what problems did CloudTalk solve?

for our customer service and it definitely helped us to be faster and more flexible, better organised

5/5
Usefulness
5/5
Ease of use
4/5
Value for money
4/5
Customer service
User profile picture

"Practical call centre tool with cool UI"


What do you like about CloudTalk?

Cool and simple UI, all team members are able to use it right away.
No need of any training.

What do you dislike about CloudTalk?

Various pricing modules when managing calls internationally. Missing the smartphone app.

What have you been using it for and what problems did CloudTalk solve?

Helped our customer care team to manage great amount of incoming calls, as well as bring higher clarity into clients processes and specific attentiveness into specific cases.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
User profile picture

"Perfect time & money saver"


What do you like about CloudTalk?

CloudTalk offers to quikcly serve our customers and prospects without emailing back and forth with them. Even thought some of them clearly prefers email, those who are more open to direct communication are best use case for implementing and using CloudTalk in your company.

We were able to get started within a day and generate 30% more revenue from our sales team straight away.

What do you dislike about CloudTalk?

We would be happy if we were able to gather data from other software we use and make a direct calls from CloudTalk app.

What have you been using it for and what problems did CloudTalk solve?

We are using CloudTalk for customer service and sales inquires. In both cases it helps us to get done more in same time.

5/5
Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
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