CloudTalk is smart VOIP phone system. 1000+ happy clients as DHL, Yves Rocher, Karcher use CT because of 50+ advanced features and integrations with CRM or helpdesk systems.
CloudTalk is intelligent phone systems for sales and customer service teams working in startups, scale-ups, SMEs or eCommerce. 1000+ happy customers as DHL, Electronic Star or Kärcher use this software to boost the team results and overall customer experience.
To ensure customer success, CloudTalk provides more than 50+ advanced calling features and seamless integration with the favorite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.).
CloudTalk provides a user-friendly solution for:
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Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
CloudTalk currently scores 88/100 in the Telephony category. This is based on user satisfaction (87/100), press buzz (48/100), and other relevant information on CloudTalk gathered from around the web.
| The score for this software has declined over the past month. What is this? |
The sentiment map shows a snapshot of how Crozdesk users have rated CloudTalk over time. It shows how existing users see CloudTalk with regards to its usefulness, ease of use, value for money and customer service.
Recent
Older 
I must say it was really easy to proceed with the integration of CloudTalk with LiveAgent. I like when things go smoothly and this was the case! It is unique to find a toll with such good support and documentation which was extremely helpful. Work with the call centre is very easy, the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for even when I was starting with this tool.
There is nothing to say from my side. We have had a positive overall experience.
In general, we are communicating with our customers on a daily basis regarding our products and services we offer. Main topics of our calls are regarding the pre-sale questions, technical questions and navigation within our products which our team sell and support.
How easy it is to use and navigate. It makes life easier, not more complicated.
Nothing. It does, what it is supposed to do. Hopefully, we will get mobile application soon as well.
The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.
We are using CloudTalk for almost 6 months now and there was no problem so far. But if something pops up I will make a notice
The fluctuation of people, because its easy to use employees do not have a problem with it.
They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings, automated call redirection, a blacklist of the blocked phone number, real-time analytics. It is user-friendly software and you have the possibility to customize it on your own. If the help is needed they are happy to assist you.
I have not noticed yet any major issues. It is suitable for me and our company.
Cloudtalk helped us to improve communication capabilities in and out of the company and provided access to effective channels for all devices and locations. It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services.
CloadTalk is very intuitive and user-friendly software designed also for non-technically skilled people. Integrated dashboard helps to work more efficiently. International dialing has never been easier!
Small issue with initial login but immediately solved by support helpdesk. Other than that everything works smoothly.
I can synchronize all of the platforms that I am using and have everything in one place!
Conference calls could work better and video can have a better quality sometimes but I think it is a thing of wireless connection.
More and more integrations and ease of use - less clicking, more suggestions
To be able to track all the calls and messages as an aspect of performance, but also saves a lot of time
I really like the user friendliness. Thanks to this, everyone could learn to use it really quick.
I am missing the mobile app, but everything other is great. When you do not know something, there is always helpful customer support.
I love its intuitive design. The features such as tags, click to call options, and its visualization of data analyses help to be more precise and better decision maker! I highly recommend!
So far I have nothing to say, sometimes happened that the call drop off, but it does not need to be only cloudtalk fault. In overall I really enjoyed this experience with cloudtalk.
It is very intuitive and easy to use. We had no problems with integration. The whole process was very smooth. Even when we had questions customer support was always ready to help.
So far none, we would appreciate mobile app but other than that we haven't noticed any cons yet.
Integration with several applications on the market.
Personalizing.
Usability
Effective communication
Nothing at this moment. Just a couple of features that are going to be implemented soon
especially the user-friendly interface which is very nicely designed, easy to navigate and to track the job, definitely helped to boost our efficiency and bring the customer service to another level
didn't find anything we would particularly dislike, overall we were very satisfied, firstly we didn't like the price, however, after some time of usage we understood why the pricing is set in this way and that the value for the money is quite appropriate
for our customer service and it definitely helped us to be faster and more flexible, better organised
Cool and simple UI, all team members are able to use it right away.
No need of any training.
Various pricing modules when managing calls internationally. Missing the smartphone app.
Helped our customer care team to manage great amount of incoming calls, as well as bring higher clarity into clients processes and specific attentiveness into specific cases.
CloudTalk offers to quikcly serve our customers and prospects without emailing back and forth with them. Even thought some of them clearly prefers email, those who are more open to direct communication are best use case for implementing and using CloudTalk in your company.
We were able to get started within a day and generate 30% more revenue from our sales team straight away.
We would be happy if we were able to gather data from other software we use and make a direct calls from CloudTalk app.
We are using CloudTalk for customer service and sales inquires. In both cases it helps us to get done more in same time.
