Sesui

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What is Sesui?

Cloud Contact Centre Solutions for organisations providing critical services. We have over 15 years’ experience of helping deliver outstanding service when it really counts.

The complete Cloud Contact Centre Managed Service Solution

Join up your team from the contact centre, field or home, and connect all of your customer conversations too, so you can deliver a more personal, 24/7 customer experience. We have over 15 years’ experience of helping companies connect with their customers and deliver outstanding service when it really counts
The Sesui Difference

We’re problem solvers, we look at every angle. The things you hadn’t considered, or didn’t even know were possible. It means we can truly make a difference, with solutions that help not-for-profit organisations achieve more with finite resources, and commercial organisations to stand out from the competition. We call this the Sesui difference — it’s nimble, elastic and sustainable.



Sesui currently scores 56/100 in the Call Center Management category. This is based on press buzz (30/100), and other relevant information on Sesui gathered from around the web.

The score for this software has stayed the same over the past month. What is this?
www.sesui.com
  • Sesui

Call Center Management Market Radar

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Sesui Product Overview


Languages Supported: English

Call Center Management Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Call Center Management software for business. Published in April 2024.

Call center management software solutions are similar to contact management software, but are specifically tailored towards meeting the demands of call centers. These solutions aid agents contacting customers or leads, as well as managers overseeing the ent...

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Sesui Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Video
  • SMS
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Report & Compliance
  • Hardware Integration
  • Comparative Reporting
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Real-time Alerts
  • Audio Recording
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Sesui FAQs

What are some applications Sesui is commonly used in tandem with?

Salesforce

Does Sesui offer guides, tutorials and or customer support?

Yes, 24/7 customer support is available.

What is Sesui generally used for?

The management of voice centred contact centre services for organisation that provide a critial customer support service to their customers.

Who are the main user groups of Sesui?

Mid-tier organisations who provide a critical customer support finction to their customers.

Does Sesui offer an API?

Yes

What platforms does Sesui support?

Web, Windows, iOS, Anndriod

Does Sesui integrate with any other apps?

Adastra, Salesforce

Does Sesui offer multi-user capability (e.g. teams)?

Yes, the service is built to manage multi-user teams.

Sesui Alternatives

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