What is Omnitraq?

"Omnitraq provides high-impact business insights through our patented technology from call-recordings to deliver effective and high ROI speech analytics to call centres."

Yactraq’s audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more.
By using our powerful platform, our customers have seen management efficiency gains of 400% and significant increases in service quality through data-driven agent monitoring, feedback, and training.


Omnitraq scored 62/100 in the Call Center Management category. This is based on user satisfaction (80/100), press buzz (32/100), recent user trends (falling), and other relevant information on Omnitraq gathered from around the web.

The score for this service has improved over the past month. What is this?

Regional Restrictions: United States , Canada

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Omnitraq Product Overview

  • Extremely affordable and economical against the available legacy solutions

  • Providing Business Insights through audio mining / speech analytics of call center phone calls

  • Capturing the data with full transcripts and key words

  • B2B Speech analytics with accurate understanding of Industry and Business specific terms

  • Easy to use front end with minimum technical integration costs and maximum effectiveness


Languages: English
Regional Restrictions: United States , Canada

Omnitraq Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialar
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
Compare Pricing

Omnitraq Pricing Plans

For 15 days free trial

Free
  • CRM reports

Licensed Version

Custom
approximately for 100 users per month
  • MultiUser Access
  • CRM reports
  • Visual Presentation

Plans starting from: $1,000.00/month Credit card required: Yes

Omnitraq FAQs

Does Omnitraq offer multi-user capability (e.g. teams)?

Yes

Does Omnitraq offer guides, tutorials and or customer support?

Customer Support

What is Omnitraq generally used for?

Speech Analytics

Who are the main user groups of Omnitraq?

Call Centers, BPO, Contact Center, Quality Analyst in Call Center, Training Manager

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