"Omnitraq provides high-impact business insights through our patented technology from call-recordings to deliver effective and high ROI speech analytics to call centres."
Yactraq’s audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more.
By using our powerful platform, our customers have seen management efficiency gains of 400% and significant increases in service quality through data-driven agent monitoring, feedback, and training.
Regional Restrictions: United States , Canada
Extremely affordable and economical against the available legacy solutions
Providing Business Insights through audio mining / speech analytics of call center phone calls
Capturing the data with full transcripts and key words
B2B Speech analytics with accurate understanding of Industry and Business specific terms
Easy to use front end with minimum technical integration costs and maximum effectiveness
Call Centers, BPO, Contact Center, Quality Analyst in Call Center, Training Manager