Nectar Desk

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What is Nectar Desk?

"Nectar Desk is a provider of call center software solutions for a wide variety of industries."

Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.


Nectar Desk scored 72/100 in the Call Center Management category. This is based on user satisfaction (70/100), press buzz (30/100), recent user trends (falling), and other relevant information on Nectar Desk gathered from around the web.

The score for this software has improved over the past month. What is this?

  • Nectar Desk
  • Nectar Desk

Nectar Desk Product Overview


Languages: English

Nectar Desk Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Transfer
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Video
  • SMS
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Report & Compliance
  • Hardware Integration
  • Comparative Reporting
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
  • Audio Recording
Compare Pricing

Nectar Desk Pricing Plans

Intermediate

$49.00
1 user(s) / month
  • custom messages and music
  • business hours
  • customer queues
  • IVRs
  • call recordings
  • unlimited concurrent calls
  • call control
  • voicemail by email
  • desktop notifications
  • call history
  • automatic call distribution
  • extensions
  • ring groups
  • unlimited calls in queues
  • caller ID masking
  • cold/warm transfers
  • skills based routing
  • call whispering
  • call monitoring
  • call disposition codes
  • auto-dialing
  • advanced queue history
  • call barging
  • email / SMS
  • custom agent statuses
  • agent activity
  • contact activity
  • contact center
  • real time dashboard
  • multi-queue
  • real time dashboard
  • detailed queue analytics
  • agent performance analytics
  • interval reports
  • CRM integrations
  • instant number purchasing

Basic

$29.00
1 user(s) / month
  • custom messages and music
  • business hours
  • customer queues
  • IVRs
  • call recordings
  • unlimited concurrent calls
  • call control
  • voicemail by email
  • desktop notifications
  • call history
  • automatic call distribution
  • extensions
  • ring groups
  • unlimited calls in queues
  • caller ID masking
  • cold/warm transfers
  • skills based routing
  • call whispering
  • call monitoring
  • call disposition codes
  • auto-dialing
  • advanced queue history
  • call barging
  • email / SMS
  • custom agent statuses
  • agent activity
  • contact activity
  • contact center overview
  • real time dashboard
  • multi-queue
  • detailed queue analytics
  • agent performance analytics
  • interval reports
  • CRM integrations
  • instant number purchasing

Advanced

$99.00
1 user(s) / month
  • ring groups
  • extensions
  • custom messages and music
  • business hours
  • customer queues
  • IVRs
  • call recordings
  • unlimited concurrent calls
  • call control
  • voicemail by email
  • desktop notifications
  • call history
  • automatic call distribution
  • unlimited calls in queues
  • caller ID masking
  • cold/warm transfers
  • skills based routing
  • call whispering
  • call monitoring
  • call disposition codes
  • auto-dialing
  • advanced queue history
  • call barging
  • email / SMS
  • custom agent statuses
  • instant number purchasing
  • agent activity
  • contact activity
  • contact center overview dashboard
  • multi-queue
  • real time dashboard
  • detailed queue analytics
  • agent performance analytics
  • interval reports
  • CRM integrations

Plans starting from: $0.00/month Credit card required: Yes

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