AI-powered enterprise search, intranet, and wiki in one platform.
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and more.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Guru currently scores 91/100 in the Knowledge Management category. This is based on user satisfaction (92/100), press buzz (48/100), recent user trends (rising), and other relevant information on Guru gathered from around the web.
| The score for this software has declined over the past month. What is this? |
Product recommendations, vendor rankings, market overview and tips on how to select Knowledge Management software for business. Published in April 2024.
This software type helps organizations create internal knowledge bases for company use as well as guides for customer interactions. It helps them better organize, manage and store information that is key to their business. Teams can create online documentat...
FREE DOWNLOAD Knowledge-Management-Software-Buyer-Guide-2018.pdfAll platforms
Zendesk, Salesforce, Sharepoint, Google, Microsoft, Slack
Every employee who needs information from another app
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Product was easy to install and get up and going. Limited ability to attach pdf and make searchable so that was problematic. After using for 3 years it was functional but not great. Does not have any Learning/LMS features which was a reason for us to change.
Horrible customer experience. We signed a one year contract with them and used the product for nearly 3 years. We notified them we were using it month to month as we were evaluating options that had both LMS and Learning as well as knowledge base. They tried to hold us to a contract well past term and sent to collections without even talking to us. We spent tens of thousands of dollars with them and fulfilled our contract and they treated their customers like this.
Horrible experience and they lost a customer and reference for life. I would not do business with this company as you are just a dollar-figure to them and do not care about relationship or finding a solution for the customer. Steer clear of them and find other options with better relationship-focused values.
