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What is Freshchat?

"Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers."

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.


Freshchat scored 61/100 in the Instant Messaging & Chat category. This is based on user satisfaction (96/100), press buzz (35/100), recent user trends (falling), and other relevant information on Freshchat gathered from around the web.

The score for this service has declined over the past month. What is this?

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Freshchat Product Overview

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales


Languages: English

Freshchat Features

  • A/B Testing
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration

Freshchat Pricing Plans

Blossom

$15.00
1 user(s) / month

Included in plan:

  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free

Included in plan:

  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

Plans starting from: $15.00/month Credit card required: Yes

Freshchat FAQs

What are some applications Freshchat is commonly used in tandem with?

CRM, 3rd Party Plugins

What is Freshchat generally used for?

Live Chat with the Website Visitors

Does Freshchat offer an API?

No

What platforms does Freshchat support? (e.g. native mobile apps)

All Mobile and WebApp Platforms

Does Freshchat offer guides, tutorials and or customer support?

Yes

Does Freshchat offer multi-user capability? (e.g. teams)

Yes

Does Freshchat integrate with any other apps?

Yes

Who are the main user groups of Freshchat?

SMBs, SMEs, Startups, E-Commerce Websites.

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