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What is Freshchat?

"Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers."

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Freshchat scored 91/100 in the Instant Messaging & Chat category. This is based on user satisfaction (90/100), press buzz (54/100), recent user trends (rising), and other relevant information on Freshchat gathered from around the web.

The score for this software has improved over the past month. What is this?

Freshchat Awards

Freshchat Customer Chat Software Award 2020 Freshchat Quality Choice Badge 2020 Freshchat Trusted Vendor Badge 2020
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Instant Messaging & Chat Market Radar

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Freshchat Product Overview

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Languages: English

Instant Messaging & Chat Software Buyer Guide 2020

Product recommendations, vendor rankings, market overview and tips on how to select Instant Messaging & Chat software for business. Published in May 2020.

This software offers tools for teams to chat in real time, in private or open channels, and communicate more effectively. Instant messaging apps are designed for teams to work together, by allowing them to switch between different chat rooms. These tools al...


Freshchat Features

  • A/B Testing
  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • History/Version Control
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
Compare Pricing

Freshchat Pricing Plans


1 user(s) / month
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget


  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

Plans starting from: $15.00/month Credit card required: Yes

Freshchat FAQs

What are some applications Freshchat is commonly used in tandem with?

CRM, 3rd Party Plugins

What is Freshchat generally used for?

Live Chat with the Website Visitors

Does Freshchat offer an API?


What platforms does Freshchat support?

All Mobile and WebApp Platforms

Does Freshchat offer guides, tutorials and or customer support?


Does Freshchat offer multi-user capability (e.g. teams)?


Does Freshchat integrate with any other apps?


Who are the main user groups of Freshchat?

SMBs, SMEs, Startups, E-Commerce Websites.

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Freshchat User Reviews

Average User Rating:
4.5/5 based on 143 user ratings.
Your Rating:
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"Real-time messaging"

What do you like about Freshchat?

The messaging service is instantaneous, I can easily answer all the questions or doubts that arise from the clients to find the best solution to any failure that they present. With the information compiling button it is easy to be able to help clients even when I am not online, in this way I cover customer support with greater veracity. Together with my team, we achieved our goal, thanks to the most outstanding feature of Freshchat, the great capacity for personalization of emails.

What do you dislike about Freshchat?

The price is not completely adapted to our company. The customer service is essential for any company that wants to correctly satisfy all the doubts of the customers and, therefore, correct any failure that occurs. But when the costs are somewhat high, it can be somewhat complicated to remain constant.

What have you been using it for and what problems did Freshchat solve?

The benefits are great. The ROI has been totally successful. Our product is enhanced when our customers are satisfied with the quality of the service we offer. We quickly find solutions to any doubt, fault or problem that they present. Frequent doubts have always existed and being able to personalize emails is a great advantage that relieves our workload.

Ease of use
Value for money
Customer service
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