FullStory

What is FullStory?

FullStory helps businesses understand, measure, and improve their digital experience across sites and apps.

FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.

At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.

With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

Compare FullStory

FullStory Awards

FullStory currently scores 90/100 in the Customer Experience category. This is based on user satisfaction (90/100), press buzz (52/100), recent user trends (falling), and other relevant information on FullStory gathered from around the web.

The score for this software has improved over the past month. What is this?

www.fullstory.com

Customer Experience Market Radar

FullStory Product Overview

Capture Everything
Fast & Intuitive
Smart Frustration Detection
Modern Frameworks
Go Live
Click Maps
Inspect Mode
Share Segments, Notes, & More
Integrate With Your Favorite Apps

Languages Supported: English

Customer Experience Software Buyer Guide 2024

Product recommendations, vendor rankings, market overview and tips on how to select Customer Experience software for business. Published in April 2024.

Customer experience, or customer experience management (CXM), is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for i...

FREE DOWNLOAD Customer-Experience-Software-Buyer-Guide-2018.pdf

FullStory Features

A/B Testing
Analytics
API
Calendar Management
Chat
Conversion Tracking
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Keyword Tracking
Lead Management
Lead Scoring
Link Tracking
Multi-User
Notifications
Referral Tracking
Scheduling
SEO
Click-to-Dial
Net Promoter Score

FullStory Pricing

FullStory Pricing Plans

Free

Free

1,000 Monthly Sessions
1 Month Retention
3 User Seats
Session Playback
Omnisearch
Searchies
Identify API
Custom User Attributes
Rage Clicks
Dead Clicks
Integrations
Fullstory TV
Session Sharing

FullStory for Business

Custom
Annual Platform Fee

100,000 sessions
20 User Seats
Inspect Mode
Click Maps
Domain, IP, Geography & User Agent Blocking
Error Clicks
Javascript Console
Go Live
Reflection API
Export User CSV

Credit card required: No

FullStory FAQs

What are some applications FullStory is commonly used in tandem with?

FullStory is commonly paired with user's current support system or error monitoring tools.

Does FullStory offer multi-user capability (e.g. teams)?

Yes, there is a multi-user capacity offered.

Who are the main user groups of FullStory?

FullStory's main users are support agents amd product teams in SMEs and large enterprises.

Does FullStory integrate with any other apps?

Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.