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What is

"A programmable platform that empowers developers to build AI-powered conversation-driven experiences natively on voice, text and video channel with contextual understanding. "

Symbl’s contextual conversation intelligence platform provides scalable, secure speech recognition and contextual analytics to build differentiated experiences from voice, video or text data in realtime. Generate action items, questions, appointments, topic hierarchy, topics, sentiments, action phrases and your custom entities and so much more without any upfront training data. We give you the comprehensive suite of APIs, machine learning infrastructure and customizable experiences to analyze and act on the human conversation data at scale. scored 78/100 in the Artificial Intelligence (AI) category. This is based on user satisfaction (100/100), press buzz (31/100), recent user trends (falling), and other relevant information on gathered from around the web.

The score for this software has improved over the past month. What is this?

  • Product Overview

  • Add Conversation intelligence to your app/workflow with powerful, yet painless and reliable APIs.

  • Get access to contextually analyzed conversation data along with the speech recognition without any upfront training directly using SIP, PSTN, Websocket or REST endpoints.

  • Send real-time or asynchronous audio, video or text to the APIs with advanced configurations like custom vocabulary, speaker separation, phone or video models, external metadata that increases accuracy.

Languages: English
Exclusive Crozdesk Discount: Click to view exclusive Crozdesk discount... Features

  • 2-Factor Authentication
  • A/B Testing
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Conversion Tracking
  • CRM Integration
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Google Apps Integration
  • Keyword Tracking
  • Lead Management
  • Lead Scoring
  • Link Tracking
  • Marketing Automation
  • Multi-App
  • Multi-Site
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Referral Tracking
  • Scheduling
  • SEO
  • Social-Media Integration
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Video
  • SMS
  • Database
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Click-to-Dial
  • Malware Protection
  • Resource Management
  • Report & Compliance
  • Hardware Integration
  • Software Integration
  • Mobile App
  • Automatic Call Distribution
  • Auto Dialer
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Interactive Voice Response
  • Audio Recording
  • Campaign Management
Compare Pricing Pricing Plans

Free credits for Voice or Text Analysis

  • Free 100 minutes of equivalent voice or text usage
  • Speech Recognition and all AI capabilities included

Pay as you go, per minute

1 user(s) / month
  • Flexible pay as you go pricing without any upfront commitment

Committed Volume Pricing

1 user(s) / month

Plans starting from: $3.58/month Credit card required: Yes FAQs

What is generally used for?

Build conversation intelligence into your speech or video driven applications or workflow with Symbl’s comprehensive suite of APIs and developer tools. Go beyond basic speech recognition, and extract contextual understanding from conversations, video clips, live streaming sessions, conference calls, etc… to create more robust functionality within apps and/or workflows:

  • Real Time Speech Recognition and Speaker Diarization - automatically recognize and separate individual speakers
  • Sentiment Analysis - determine the mood of individual speakers or presenter
  • Action items - automatically create action items as a follow up to important business meetings and documents
  • Topics of Discussion - distill key topics from the conversations or video clip
  • Entity Recognition - real time identification of speaker names, organization, location, dates and more
  • Conversational Analytics - Measure talk-to-listen ratios, sentence level and topic based sentiments, and more
  • See API documentation for more possibilities

Does offer an API?

Symbl's API is a ready to plug-in solution for developers to add real-time conversational intelligence to their communication products and workflows.

Does offer guides, tutorials and or customer support?


Symbl Documentation: more info our APIs and developer tools
Github: Check out our repo and sample applications
Postman: Access the Symbl collection and start testing
Twitter: Follow and/ot Tweet us at @SymblDev anytime
Slack: reach out to our channel with any questions or comments

What are some applications is commonly used in tandem with?

  • Pre/In/POst Meeting Experience for VIdeo Conference Apps
  • Call Tracking and Compliance for Call Centre Workflows
  • Sales Intelligence powered by conversation intelligence
  • Content Moderation and Content Distribution
  • Business Intelligence powered by Conversation Analytics
  • Webinars and Events - Live Captioning

Does offer multi-user capability (e.g. teams)?

Platform login is per user only at the moment which enables you to get API access keys and start building. Building with your teams in a part of the product roadmap.

Does integrate with any other apps?

APis and SDKs for Javascript that works with REST, Websockets, SIP and PSTN interfaces

Refer to API Documentation to view a list of all integration interfaces
Refer to open source integrations with Twilio, Agora on GitHub Repo

What platforms does support?

Communication APIs like Twilio, Agora, WebRTC based apps, Messaging Apps
Websocket or Streaming Video or Audio Content
Call Recordings, Files, Voicemails, Sessions
VoIP based integrations

Who are the main user groups of

Developers or builders working on communication or conversation related apps or workflows on voice, video or text and looking to add AI/ML capabilities without spending any time in building or training ML models. Alternatives

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