Five9 is a cloud-based contact center management platform.
Five9 is a contact center solution that helps users control inbound, outbound, blended or multi-channel contact centers. It significantly improves agent effectiveness whether they use the phone, web, chat, email, mobile or social platforms.
The bottom line of using this solution is better customer service and call center performance, resulting in the increase in sales. Five9 includes workforce optimization features an integrated call recording, agent scripting, and effectiveness monitoring. Additionally, it can be easily adjusted to specific needs of a particular call center.
Other functions of this Cloud Call Center Software is Intelligent Call Routing, Auto Dialer Mode, CRM Integration, Workforce Management, Omnichannel Solutions, Reporting, and Analytics.
Five9 is able to integrate with hundreds of third-party applications.
Awarded the Quality Choice Award
Awarded the Trusted Vendor Award
Awarded the Happiest Users Award
Five9 currently scores 86/100 in the Contact Center Management category. This is based on user satisfaction (81/100), press buzz (50/100), recent user trends (rising), and other relevant information on Five9 gathered from around the web.
| The score for this software has improved over the past month. What is this? |
CTI & Screen Pop
Power Dialer
IVR (Interactive Voice Response)
Progressive Dialer
ACD (Automatic Call Distributor)
Preview Dialer
Skills-Based Routing
Web Callback
Queue Callback
Campaign & List Management
Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in April 2024.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...
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Integrations: Salesforce Sales Cloud, Microsoft Dynamics CRM, Zendesk, Zoho CRM, Skype for Business, Freshdesk, Velocify, Grow.com, SugarCRM, Logicbox, Salesforce Service Cloud, NetSuite, Bitium, Oracle Service Cloud, Invoca, Calabrio Call Recording Reviews, EducationFolder, PlayVox.
Support: Knowledge Base, Online Support, Phone Support, Webinars, Email Support.
This service is used as a Contact Center Management software.
Main users of Five9 are call centers in SMEs and large enterprises.
It is commonly used in tandem with CRM applications.
Yes, it offers API.
This is a web-based software.
It has a very attractive and easy-to-use interface, which has allowed me to use the system quite fluently at all times, the fact that it allows me to maintain communications with my clients either by chat or by audio is a great point that they have in their favor, not to mention that their customer service team is quite quick when it comes to resolving any questions or concerns, the reports it shows from my point of view are quite complete, which allows me to have a much more outlook full of the reality of my company allowing me to make decisions in a much more objective way. It has been of great help to me to improve all the customer service processes by telephone, since its platform is robust enough to allow me to channel all these cases in a much more fluid and orderly way.
It has been of great help to me to improve all the customer service processes by telephone, since its platform is robust enough to allow me to channel all these cases in a much more fluid and orderly way.
